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Enterprise Imaging IT

Radiology Concierge Service Desk

Canopy Partners Launches Radiology Concierge Service Desk


Reed Humphrey, VP of Business Development

"Radiology concierge services increase radiologist productivity by 5-10% by combining a unified worklist with reading room assistants."

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Free Up Your Radiologists So They Can Practice At The Top Of Their Licenses

Here are two jars with the exact same amount of sand and rocks. When you put the sand in first you don’t have any room left for the big rocks.  But if you put the big rocks in first, the sand fills in around them. So with all of the things competing for our time, how can we minimize the sand and put the big rocks first? With our newly released radiology concierge services, Canopy Partners can help your radiologists achieve this.


The primary function of the Radiology Concierge Service Desk is to increase efficiency of physicians by taking non-productive non-clinical work off of Radiologists’ hands and allocating those duties to assistants. Professional Radiology Assistants (PRA's) function as an outsourced call center and reading room assistants for radiology organizations. The primary work performed is correcting study errors, communicating with the referring physician population via telephone, and responding to other radiologists’ needs.
 

By bundling these "Unified Worklist" and Professional Reading Room Assistants" solutions together to create “Radiology Concierge Service Desk”, Canopy Partners has improved the groups’ productivity by 5-10%, saving each rad 3 to 6 mins per hour. This combination of technology and call center support has dramatically improved accessibility and quality of care by enabling the right study to be assigned to the right rad at the right time, every time.


Common tasks that can be offloaded to the Concierge Desk include: 

 

  •     Reading Room phone coverage, inbound and outbound
  •     Communicating & documenting important findings to ordering physicians
  •     Instant messaging, call reports, critical findings, ACR registry data entry
  •     Requests for comparative studies and relevant clinical history
  •     Contacting techs - missing images, ultrasound worksheets, history, etc.
  •     Assisting Radiologists during downtimes

 


 

 

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Canopy Partners is deeply committed to advancing the medical imaging profession.  Our associates are board members and/or active members of the industry’s leading associations, including: